Human Resource Management & Customer Relationship Management Solutions
Integrated HRMS & CRM solutions to seamlessly manage your workforce and customer relationships, improving operational efficiency and driving business growth.
Key Features
Integrated HRMS & CRM
Unified platform connecting your workforce management and customer relationship activities in a single solution with shared data and insights.
Employee Self-Service
Empower employees with self-service portals for time tracking, leave management, document access, and performance evaluations.
Performance Management
Track and evaluate employee performance with customizable KPIs, 360-degree reviews, and personalized development plans.
Customer Journey Mapping
Visualize and optimize the entire customer journey from lead acquisition to ongoing relationship management and retention strategies.
Sales Pipeline Management
Track opportunities through each stage with forecasting, probabilities, win/loss analysis, and actionable insights for sales teams.
Marketing Automation
Create and execute targeted marketing campaigns with automated workflows, response tracking, and ROI measurement.
Benefits
- Streamline HR operations and reduce administrative burden
- Improve employee engagement and satisfaction with transparent processes
- Enhance customer service with 360-degree customer views
- Boost sales performance with data-driven insights and forecasting
- Increase team collaboration across departments with unified systems
- Reduce customer churn with proactive relationship management
- Optimize recruitment and onboarding processes for faster productivity
- Maintain compliance with labor laws and regulations
- Improve decision-making with integrated workforce and customer analytics
- Enhance productivity by eliminating duplicate data entry across systems
Frequently Asked Questions
Can I integrate HRMS & CRM with my existing systems?
Yes, our solutions are designed with integration capabilities for payroll systems, accounting software, email platforms, and other business tools you may already be using. We provide both standard connectors and custom integration options.
How does HRMS help with compliance?
Our HRMS includes built-in compliance features for labor laws, tax regulations, and industry-specific requirements. The system automatically tracks changes in regulations and helps ensure your HR practices remain compliant with customizable workflows and documentation.
What kind of reporting is available in the CRM?
Our CRM provides comprehensive reporting including sales performance, customer acquisition costs, pipeline analysis, customer retention metrics, and marketing campaign effectiveness. Custom reports can be created to track your specific KPIs with interactive dashboards and automated distribution.
Is the system mobile-friendly?
Absolutely. Both HRMS and CRM modules include responsive web interfaces and dedicated mobile apps for iOS and Android, allowing your team to access critical information on the go. Mobile features include approvals, contact management, and time-sensitive notifications.
How do you handle data security and privacy?
We implement multiple layers of security including role-based access controls, data encryption, audit trails, and compliance with regulations like GDPR and CCPA. Our systems are designed to protect both employee and customer data with rigorous security protocols.
Related Services
Ready to Transform Your Business?
Schedule a consultation with our experts to discuss how ArkOne Softwares can help you achieve your business goals with enterprise-grade software solutions.